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Cyber Incident Response Workflow Diagraming Tools

R. Eric Kiser

There are several diagram drawing tools available on the market today that can be explored. Two very common drawing tools, Microsoft Visio and Draw.io tend to dominate the arena. Draw.io is a free, web-based diagramming software that allows users to create a variety of diagrams, including flowcharts, mind maps, network diagrams, and more. It is web application or as a standalone desktop application for multiple operating systems. Draw.io provides a range of templates and shapes to help users create professional-looking diagrams quickly and easily. It also has a range of collaboration features, including the ability to share diagrams and work on them with others in real-time. Draw.io supports a number of file formats, including .png, .svg, .pdf, and .xml, and can be integrated with other applications through its API.

Microsoft Visio is very similar to Draw.io but is the proprietary and a part of the Microsoft Office suite. Like Draw.io, Visio has an API that allows developers the ability to create custom solutions that integrate with Visio, such as adding custom shapes and connectors to Visio diagrams, or importing and exporting data to and from Visio.

Flowcharts and diagrams can be used to help organizations create workflows for responding to cyber incidents. These visual aids can be particularly useful for departments that may not be as technically proficient, as they can help to clearly illustrate the steps involved in the incident response process. Flowcharts and diagrams can be used in tabletop exercises or other interactive training sessions to help departmental leaders understand the process and visualize the various steps involved. Additionally, these tools can be used to identify the specific actions that need to be taken at each phase of the response, including who to contact and what logs or other information should be reviewed. Using flowcharts and diagrams can help to ensure that the organization’s cyber incident response plan is clear, organized, and effective.

Both Diagram tools can provide a range of shapes and templates that can be used to create clear and professional-looking workflows. For example, you can use rectangular shapes to represent steps in a process, diamond shapes to represent decision points, and arrow shapes to indicate the flow of the process. You can also use text boxes to add labels and descriptions to your workflow.

In addition to creating static workflows, these drawing tools also have collaboration features that allow you to share your diagrams and work on them with others in real-time. This can be useful when working on complex workflows that involve multiple people or departments.

Overall, they are powerful and user-friendly tools that can help organizations create clear and effective workflows. It can be used to document and communicate processes, identify inefficiencies, and collaborate with team members.

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